The cottage will be ready for you from 4pm unless otherwise notified. We will email to confirm the code for the Key Safe to enable you to 'self check in' and access the cottage, together with other helpful information before you arrive. Departure is by 10am. We regret early check ins or later departures will not be possible.
By accessing the cottage guests will be confirming they have read and accept the Booking Conditions below and:
comprise one household
are not displaying and have not displayed within the previous 10 days, symptoms of coronavirus, are not self isolating or in quarantine
are agreeing to notify us immediately if you are contacted by NHS Test and Trace and asked to self isolate as cleaning protocols on departure are different if you need to self isolate
agree that if you develop symptoms during your stay and if tested positive will leave immediately to self isolate at your primary residence (full details in the cottage or on request).
if leaving is not reasonably possible you accept you will be liable for any fees for bookings affected by your self isolation at Jack's Cottage
you will notify us if you develop symptoms within 10 days of departure
A £75 deposit is required on confirmation of booking with the balance one month in advance of your arrival date. If the balance is not received on request, the booking is forfeited, and the deposit non refundable unless we are able to rebook the dates.
We will refund in full if your booking has to be cancelled because Jack's Cottage is put under Government Restrictions and has to close, or we have to cancel your booking due to any unforeseen circumstances. In the event that your given Post Code is put into Local or Regional Lockdown, meaning you cannot travel, and the period of restriction covers your booking, we will also refund in full.
Guest cancellations for any other reason remain at your risk, including Covid 19 related cancellations (illness, self isolation, shielding or quarantine) and do not give rise to a right to cancel or to receive a refund unless we are able to rebook the dates. We therefore strongly advise that you take out your own UK holiday insurance, including enhanced cover for Covid19 which is available from a number of insurance companies, to cover the cost of your stay in the event of cancellation. If you choose not to take out UK travel insurance, then you accept responsibility for any loss that you may incur due to you cancelling your booking. Bookings made through online platforms (AirBnB and VRBO) are subject to their cancellation policies.
Payments can be made either by direct bank transfer (preferred) or by cheque. Details on confirmation of booking.
Dogs may be accepted by prior arrangement at the time of booking and for an additional £15 charge per pet per stay. Conditions apply, available on request.
Jack's Cottage is strictly No Smoking. Smoking is not permitted in either the cottage or garden.
Babies in arms welcome, but the stone flagged floors do not make the cottage really suitable for toddlers. A travel cot and high chair are available on request (please bring your own cot bedding).
All bedding and towels are provided.
We cannot accept responsibility for any injury, loss or accidents, personal or otherwise, whilst staying at Jack’s Cottage.
Our website has an SSL certificate and displays the Secure Green Padlock in the address bar allowing you to navigate our site over a secure encrypted connection.
By contacting us via our own website or third parties who list Jack's Cottage as a bookable holiday accommodation, you are giving us your consent to be contacted by us in connection with your enquiry or booking. We will only use your contact details (email, address, phone numbers provided to us) in connection with your enquiry or booking.
Risk Assessments and Cleaning Protocols available on request. Paper copies available in the cottage.